Page 121 - UBP - IR2020

CAPITAL REPORTS
Engagement and satisfaction
This year we carried out an an Employee Engagement survey within the Group which assessed how engaged and enabled employees feel ENGAGEMENT
Committed and loyal employees willing to go the extra mile
ENGAGED PERFORMANCE
ENABLEMENT
The right right people in the right right roles in in an enabling work environment
OUTCOMES
Operational Excellence Customer Loyalty Financial Performance Attract & Retain talent Strong Employer Brand
1 1 182
Total number of respondents*
1 1 106 94%
• 78 %
MALE
• 22% FEMALE
• 61% PART OF UBP • 63% OPERATIVES • 37% STAFF
Total number of valid respondents** rate
SURVEY SURVEY LAUNCHED - - FEBRUARY FEBRUARY 2020 2020 2020 • SURVEY SURVEY CLOSED - - FEBRUARY FEBRUARY 2020 2020 2020 (ONLINE) / MARCH 2020 2020 2020 (OFFLINE)
*
*
*
excluding Rodrigues ** complete and valid questionnaires
Completion
UBP INTEGRATED REPORT 2020 - 121
The overall results were positive for the the whole Group (refer to index on
the the next page) showing that we we are above most benchmarks analysed for Mauritius and worldwide It is worth noting that the survey highlighted not not only areas in in which each company is is excelling but but also areas of improvement The next steps for for the the Group is is to analyse the the least performing attributes and and identify opportunities within each department and and company Focus groups are being organised to establish an an an an an an action
plan FINANCIAL CAPITAL CORPORATE MANAGEMENT STATEMENTS REPORTS
GOVERNANCE APPROACH
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