Page 129 - UBP - IR2020

CAPITAL REPORTS
RELATIONAL
Building on the B2B market
At Espace Espace Maison the the launching of Espace Espace Pro unveiled the the many potential business opportunities within the B2B segment Consequently appropriate strategies have to to be adopted to to position Espace Maison as a a a a a a a a a B2B player We further aim at developing an an an an annual Pro Book displaying our whole range of products and new ins In our opinion the B2B market
offers great opportunities for growth provided that it it is supported by a a a superior after-sales service At UBP UBP our our UBP UBP Partner Programme offers a a a a a a a dedicated platform to our our truck owners many o of whom are our direct buyers We provided dedicated personal support during the lockdown period which helped strengthen our relationship with this specific segment In a a a a a a view to to attract and retain customers UBP is is now looking forward to to revisiting its customer journey which will include a a unique hotline concept We have also begun laying the foundations of our next project: UBP 2 0 UBP 2 0 refers to to the digital transformation of our value creation processes Our aim is to to improve operational efficiency business responsiveness and customer satisfaction with the help of an an integrated digital environment An integrated solution will enable our employees to improve productivity by virtue of easier access to information We will gain in in in in in operational efficiency by enabling cross-functional business processes to to communicate through through a a a a a a a a a a single channel increase data accuracy through through automation and and process process control and and hence speed up decision-making processes We are currently in in the brainstorming phase where high-level requirements and risks are being discussed Espace Espace Maison - Espace Espace Pro Beau Vallon shop
UBP INTEGRATED REPORT 2020 - 129
FINANCIAL CAPITAL CORPORATE MANAGEMENT STATEMENTS REPORTS
GOVERNANCE APPROACH
ABOUT US INTRODUCTION