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MANAGEMENT APPROACH
FINANCIAL CAPITAL CORPORATE MANAGEMENT STATEMENTS REPORTS GOVERNANCE APPROACH
ABOUT US INTRODUCTION
3 4 4 4 Point of sales:
We always strive for ease of access to our
products for our
clients increasing physical and digital point of sales across the island Espace Maison’s digital services have improved this year including a a Click & Collect system during the lockdown 5 After-sales
services:
Repair and return services are available at all our
shops complaint procedures and resolution procedures are transparent and and quick and and we continue to offer both digitalised and personal interactions 6 End of life:
We reduce waste to landfill by repairing broken equipment selling our
used oil and metals to recyclers reprocessing rejected blocks and and offering discounts and and donating damaged products 6 UBP INTEGRATED REPORT 2020
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